Introduction

Vista Labels Limited (“us”, “we”, or “our”) understands that your privacy is important to you and that you care about how your personal data is used.  We respect and value privacy and will only collect and use personal data in ways that are described here and in ways that are consistent with our obligations and your rights under relevant law.

We have compiled this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our website, email or speak to a member of our staff or otherwise interact with us.  This policy aims to ensure compliance with the GDPR.

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Information about us

Vista Labels Limited

Hempshaw Lane

Stockport

Cheshire

SK1 4NB

Registered in England under company number: 01169170

VAT number:        158 6341 47

Data Protection Officer: Rachel Clarke

Email: rachel@vistalabels.com

Telephone: 0161 477 5151

Address: as above

Personal Information Collection

Most of the information we hold will have been provided by you directly, be it verbally, in personal, via email or our website or by other means.

We may also collect information from third party organisations such as credit reference agencies and public sources.

The types of personal information we may collect includes, but is not limited to:

  • Information about yourself and the company you work for. This may include your name and contact details, your company name and company details, information about your role in the company, and how you heard about us.
  • Transaction, billing and delivery information, if you make a purchase with us or contract for one of our services.
  • Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, request information or otherwise contact us.
  • If you respond to one of our customer surveys or if you interact with one of employees, for example at a trade show.

The type of information we collect will vary according to your relationship with us.

 

 

How will we use your information?

We may use your information for a number of purposes which includes, but is not limited to:

processing your orders / managing and administering your account

delivering services, products or information requested by you

responding to complaints or account enquiries

administering debt recoveries

for security purposes

to comply with our legal and regulatory obligations

We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as Email and the internet (subject to any preferences expressed by you).

To update your marketing preferences please email rachel@vistalabels.com.

We rely on the following legal bases, under data protection law, to process your personal information:

  • Where the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you
  • Where it is necessary for our legitimate interests in conducting and managing our business.
  • Where we need to comply with a legal or regulatory obligation.

When will we disclose your information to others?

We may only disclose information about you and contact details:

  • within our own organisation for the purposes and subject always to the terms of this Privacy Policy Statement;
  • in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement

Please note that Vista Labels Limited does not and will not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the products and services ordered or used by you.

Vista Labels Limited may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order), obligations in accordance with applicable law or to protect the rights, property and personal safety of Vista Labels Limited, our customers, employees or the public.

 

Website

You can visit our website without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see our cookie policy for detailed information).

If you do submit personal information by completing a web form registration, for example, you can be assured that we will use your personal information only to support your relationship with Vista Labels Limited.

We may also collect non-personally identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.

Social media, blogs, reviews

Any social media posts or comments you send to us (on the Vista Labels Limited Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.

We do not control these platforms and are not responsible for this kind of sharing. We recommend you review the terms and conditions and privacy policies of the social media platforms you use to understand how they will use your information, what information relating to you might they place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

 

 

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

We shall keep data on our prospect database for no longer than 8 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

 

Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. You can also request to have your data erased but this right is not absolute. Please write to: rachel@vistalabels.com or Rachel Clarke, Vista Labels Limited, Vista House, Hempshaw Lane, Stockport, Cheshire, SK1 4NB.

Please quote your name and address together with your email address (if relevant). We would be grateful if could also provide brief details of what information you want a copy of or that you require erasing (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before proceeding with your request. Vista Labels Limited will comply with any requests in accordance with applicable law.

Information Security

Vista Labels Limited recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

Please be aware that communications over the Internet, such as emails/webmail’s, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet. Vista Labels Limited cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

 

Privacy Support

Vista Labels Limited reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.

If we decide to change our Privacy Policy, it will be readily available upon request. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we are able to use your information in this different manner.

If you have any enquiry about Vista Labels Limited’s privacy policy or practices, please write to: Rachel Clarke, Vista Labels Limited, Vista House, Hempshaw Lane, Stockport, Cheshire, SK1 4NB or send an email to rachel@vistalabels.com

Monitoring and or recording of all your Communications

Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of Vista Labels Limited’s website, to ensure effective systems operation and in order to prevent or detect crime.